Shipping Information
At Winkel Voor Kampeerartikelen Voor Buiten, we strive to deliver your outdoor gear as quickly and efficiently as possible to prepare you for your next adventure.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping
Carrier: DHL or FedEx
Cost: €12.95
Delivery Time: 10-15 business days after dispatch
Free Shipping
Carrier: EMS
Cost: Free for orders over €50
Delivery Time: 15-25 business days after dispatch
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return process.
Return Policy
- Return Period: 15 days from receipt of your order
- Condition: Products must be unused, in original packaging with all tags/labels attached
- Non-Returnable Items: Used coolers (Koelboxen), opened eating & drinking utensils (Eet- & drinkgerei), and personalized camping furniture (gepersonaliseerde campingmeubels)
4-Step Return Process
Step 1: Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with:
- Your order number
- Product name and item number
- Reason for return (optional but appreciated)
Sample Email:
Subject: Return Request – Order #[12345]
Dear CampingKampGear Team,
I would like to return the following product:
Order Number: [Your order number]
Item Name: [e.g., Quechua Family Tent Arpenaz 4.1]
Item Number: [if known]
Reason for Return: [e.g., Size doesn’t fit/Product doesn’t meet expectations]
I look forward to your response.
Best regards,
[Your name]Step 2: Wait for Confirmation
Our team will respond within 2 business days with:
- Return authorization
- Return address
- Specific instructions if needed
Step 3: Ship the Product Back
Carefully repackage the product in its original packaging with all accessories/documentation. Clearly display the return label on the package.
Shipping Costs: Return shipping is the customer’s responsibility unless the return is due to our error.
Step 4: Receive Your Refund
After receiving and inspecting the product:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Amount: Full purchase price, excluding original shipping costs (unless return is our fault)
Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
Exchanging Products
Want a different camping item from our assortment? The exchange process is identical to the return process:
- Submit a return request as described above
- Clearly state you want an exchange and specify the replacement product
- After receiving your return, we’ll ship the new item
- Any price differences will be adjusted
Frequently Asked Questions
How long does it take to process my refund?
After receiving your return shipment, it takes 3-5 business days to inspect the product. The refund is then initiated immediately. Depending on your bank or payment provider, it may take an additional 3-10 business days for the amount to appear in your account.
What if my product arrived damaged?
Contact us within 48 hours of receipt at [email protected] with photos of the damage. We’ll arrange a free return and replacement.
Can I return a product purchased during a sale?
Yes, you’ll receive the sale price you paid for the item.
Contact Us
For questions about returns or exchanges:
- Email: [email protected]
- Address: Winkel Voor Kampeerartikelen Voor Buiten, 2045 Stenen Kamer, Boxtel, NL 5282PZ
We aim to respond within 2 business days.
Happy camping from the team at Winkel Voor Kampeerartikelen Voor Buiten – your trusted partner for all outdoor adventures!